SURE Motorsports Blog

Reference 8.1
Statement by Kevin Pugh:

"As most people in today's world, Social Media plays an important role in the lives of many. Cullen and his other employees spend a great deal of time on Facebook and other social sites, deleting negative comments about their parts. Its like a secondary full time job.

Here is a group of social media screen shots taken. SURE managed to delete any negative comments about their parts, only keeping positive comments."

Analysis:

SURE Motorsports removed comments that were in violation of the Facebook Community Standards Policy. All customers with warranty concerns were directed to contact SURE Motorsports via phone or email. SURE Motorsports does not handle warranty claims directly through social media channels.

The Facebook Community Standards Policy includes the following:

Violence and Threats
Safety is Facebook's top priority. We remove content and may escalate to law enforcement when we perceive a genuine risk of physical harm, or a direct threat to public safety. You may not credibly threaten others, or organize acts of real-world violence. Organizations with a record of terrorist or violent criminal activity are not allowed to maintain a presence on our site. We also prohibit promoting, planning or celebrating any of your actions if they have, or could, result in financial harm to others, including theft and vandalism.

Bullying and Harassment
Facebook does not tolerate bullying or harassment. We allow users to speak freely on matters and people of public interest, but take action on all reports of abusive behavior directed at private individuals. Repeatedly targeting other users with unwanted friend requests or messages is a form of harassment.

Hate Speech
Facebook does not permit hate speech, but distinguishes between serious and humorous speech. While we encourage you to challenge ideas, institutions, events, and practices, we do not permit individuals or groups to attack others based on their race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability or medical condition.

Graphic Content
Facebook has long been a place where people turn to share their experiences and raise awareness about issues important to them. Sometimes, those experiences and issues involve graphic content that is of public interest or concern, such as human rights abuses or acts of terrorism. In many instances, when people share this type of content, it is to condemn it. However, graphic images shared for sadistic effect or to celebrate or glorify violence have no place on our site.

When people share any content, we expect that they will share in a responsible manner. That includes choosing carefully the audience for the content. For graphic videos, people should warn their audience about the nature of the content in the video so that their audience can make an informed choice about whether to watch it.

Identity and Privacy
On Facebook people connect using their real names and identities. We ask that you refrain from publishing the personal information of others without their consent. Claiming to be another person, creating a false presence for an organization, or creating multiple accounts undermines community and violates Facebook's terms.

Reference 8.2
Statement by Kevin Pugh:

"You should also take note to their nut huggers that believe, we made all of this up. As you can see, we have plenty of evidence showing who exactly is in the wrong here."

Analysis:

This analysis includes additional information and evidence intended to provide the reader with a complete understanding of the topics presented in Kevin Pugh’s publication.

Reference 8.3
Statement by Kevin Pugh:

"As Cullen and the rest of people at SURE began to ignore the issues and customers, […]"

Analysis:

This is false. All warranty claims of affected customers are documented within SURE Motorsports internal records. The evidence below documents aspects of the warranty process of two SURE Motorsports products.

The warranty process for polyurethane includes photos supplied by the affected customer of the fatigued polyurethane bushings.

The warranty process for Guerrilla Arms includes customer return forms.

Reference 8.4
Statement by Kevin Pugh:

"[…] all hell began to break loose on their Facebook:

Not the IDEAL way to go about addressing your customers... Its just frustrates people more..."

Analysis:

All customers who had warranty concerns were directed to contact SURE Motorsports via phone or email. SURE Motorsports does not handle warranty claims directly through social media channels. See Reference #8.1 for more information.

Reference 8.5
Statement by Kevin Pugh:

"This is one of my favorites.. Casey is living on another world if he believes the people "talking shit" weren't owners or had anything to do with cleaning up Sure's Halo mess.."

Analysis:

SURE Motorsports does not handle warranty claims directly through social media channels. All customers with warranty concerns were directed to contact SURE Motorsports via phone or email. 

Reference 8.6
Statement by Kevin Pugh:

"Nator NJ should send SURE Motorsports a bill for $$ labor $$ costs to pull those self destructing seals out of those cylinder heads..."

Analysis:

The affected New Jersey customers were assisted and compensated on an individual basis.

See Reference #3.7 for more information.

All additional affected customers were refunded 100% of the purchase price or 110% in store credit. SURE Motorsports requested affected customers to return new or used Halos as part of the refund process.